Tyneside: 0191 340 3192

County Durham: 01388 345 530

Teesside: 01642 989 001

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Privacy Notice

What is the purpose of this notice?

To describe how we collect and use personal data about you in accordance with the General Data Protection Regulation (GDPR).

What we need

Environmental Inspection Ltd will be what’s known as the “Controller” of the personal data you provide to us. We only collect basic personal data about you which does not include any special categories of personal information about you (known as Special Category Data). This does however include name, client address including postcode, e-mail, telephone numbers, site address including postcodes and site contacts and associated contact details.

Why we need it

We need to know your basic personal data in order to respond to enquiries that you may make (via telephone, email or website) and to deliver our service, issue appropriate invoices to collect payments for works undertaken.  Account details may be collected by 3rd party services such as banks when payments are made for services provided.  In appropriate cases, we will also contact existing and previous customers to tell them about other of our services that we believe are useful to them. For example, if you have bought a service that needs to be renewed, or repeated, or if a new service is related to what you have previously bought.

We will not collect any personal data from you other than what we need for the reasons outlined above.

Like most websites, our website uses cookies, but we do not use these in a way that can identify any individual. Their purpose is to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

What we do with you personal data

We only ever use your personal data with your consent, or where it is necessary:

  • To enter into, or perform, a contract with you.
  • To comply with a legal duty.
  • To protect your vital interests.
  • For our own (or a third party’s) lawful interests, provided your rights don’t override these.

In any event, we will only use your information for the purpose or purposes it was collected for (or for closely related purposes).

We may process personal information for certain legitimate business purposes, which include some or all of the following:

  • Where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers.
  • To identify and prevent fraud.
  • To enhance the security of our network and information systems.
  • To better understand how people, interact with our websites.
  • To provide communications which we think will be of interest to you.
  • To determine the effectiveness of promotional campaigns and advertising.

Whenever we process data for these purposes, we will ensure that we always keep your personal data rights in high regard and take account of these rights at all times. 

When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests. We will not use your personal data for activities in which our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You have the right to object to this processing if you wish, and if you wish to do so please email chris@environmentalinspection.co.uk. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

Where we keep it

We are based in the UK. Our registered address is:
8 Minster Court,
Willington,
Crook,
Co. Durham.
DL15 0UR

Some organisations which provide services to us may transfer personal data outside of the EU (where the same GDPR regulations apply), but we will only allow them to do if your data is adequately protected.

For example, some of our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to, or accessible from the US. However, we will allow this as we are certain personal data will still be adequately protected (as Microsoft is certified under the USA’s Privacy Shield scheme).

How long we keep it

We will only use and store information for so long as it is required for the purposes for which it was collected. How long information will be stored depends on the information in question, and for what it is being used. For example, if you ask us not to send you marketing e-mails, we will stop storing your e-mails for marketing purposes (though we will keep a record of your preference not to be e-mailed).

We continually review what information we hold and delete what is no longer required. We never store payment card information. We will not retain your data for any longer than necessary, and the longest time that we will hold your data will be six years. 

What are you rights?

We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:   

  • The right to confirmation as to whether we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as a data subject access request).
  • The right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason).
  • The right to have inaccurate data rectified.
  • The right to object to your data being used for marketing or profiling.
  • Where technically feasible, you have the right to personal data you have provided to us which we process automatically based on your consent or the performance of a contract. This information will be provided in a common electronic format.

Please keep in mind that there are exceptions to the rights above, and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

If you wish to raise a complaint regarding how we have handled your personal data, you can contact Christopher Oyston the Business Owner at chris@environmentalinspection.co.uk or call on 01388 345 530 who will investigate the matter.

If you are not satisfied with our response, or believe we are processing your personal data in a way that is not in accordance with the law, you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.